Privacy Policy

Effective date: 14 July 2026
 Last updated: 14 July 2026

Speaking Roses Pakistan, operated by Speaking Roses (“Speaking Roses,” “we,” “us,” or “our”), respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use and disclose it, and the choices available to you when you visit or place an order through:

Website: speakingroses.com.pk

1. Information we collect

1.1 Information you provide

When you place an order, create an account, contact us, or use our flower-customization service, we may collect:

  • Your name, email address and telephone number.
  • Billing and shipping addresses.
  • Recipient name, telephone number and delivery address.
  • Order details, product selections and delivery instructions.
  • Customized messages, names, greetings, logos, clipart and comments.
  • Photographs or images uploaded for printing on flowers.
  • Account login details.
  • Coupon, promotion or gift-message information.
  • Communications sent through email, telephone, WhatsApp, contact forms or social media.
  • Any other information you voluntarily provide.

Please ensure that you have permission before providing another person’s name, address, telephone number, photograph or other personal information.

1.2 Payment information

Payments may be processed through banks, payment gateways or other payment-service providers.

We may receive limited payment information such as:

  • Payment status.
  • Transaction reference.
  • Payment method.
  • Billing name.
  • Partial account or card information supplied by the processor.

We do not intentionally store complete payment-card details unless expressly stated during payment.

1.3 Delivery and location information

To calculate delivery availability and distance-based shipping charges, we may process:

  • Your shipping address.
  • Recipient delivery address.
  • Postal code, city, province and country.
  • Approximate latitude and longitude derived from the address.
  • Calculated road distance between our store and the delivery destination.

The address or coordinates may be transmitted to an OpenStreetMap-based geocoding or routing provider, such as openrouteservice/HeiGIT, for route and distance calculation.

We do not use this information to continuously track your device or physical movement.

1.4 Automatically collected information

When you use our website, we may automatically collect:

  • Internet Protocol address.
  • Browser and device type.
  • Operating system.
  • Referring page.
  • Pages viewed and actions performed.
  • Shopping-cart and checkout activity.
  • Date and time of access.
  • Cookie identifiers.
  • Error, security and diagnostic logs.

2. How we use your information

We may use personal information to:

  • Process, personalize and deliver your order.
  • Print customer-approved text, logos or photographs on flowers.
  • Calculate distance-based delivery charges.
  • Contact you or the recipient regarding delivery.
  • Process payments and refunds.
  • Provide order confirmations and status updates.
  • Respond to questions, complaints and support requests.
  • Prevent fraud, misuse and unauthorized transactions.
  • Maintain website security and functionality.
  • Improve our products, checkout and customer experience.
  • Maintain accounting, tax and business records.
  • Send promotional communications where you have consented or where otherwise permitted.
  • Comply with legal obligations and protect our legal rights.

3. Customized content and uploaded photographs

Photographs, logos, messages and other content submitted through the customizer are used to prepare and fulfil your order.

We may retain:

  • The original uploaded image.
  • A cropped or edited version.
  • A generated preview of the customized flower.
  • The final design associated with your order.

These files may be accessible to authorized staff and service providers involved in production, customer support or order fulfilment.

We will not intentionally use a private customer photograph for public advertising without permission. We may ask separately for consent before using completed products, testimonials or customer photographs in marketing.

4. Cookies and similar technologies

Our website may use cookies and similar technologies to:

  • Keep items in your shopping cart.
  • Remember account and checkout information.
  • Maintain secure login sessions.
  • Process WooCommerce orders.
  • Measure website traffic and performance.
  • Prevent fraudulent activity.
  • Remember cookie and preference selections.
  • Support analytics, advertising or social-media functionality where enabled.

You may block or delete cookies through your browser. However, essential functions such as login, cart and checkout may not work correctly without necessary cookies.

5. When we share information

We may share information only where reasonably necessary with:

  • WordPress and WooCommerce service components.
  • Website-hosting and security providers.
  • Payment gateways, banks and financial institutions.
  • Delivery riders, couriers and logistics providers.
  • Email, SMS, WhatsApp or notification providers.
  • Accountants, auditors and professional advisers.
  • Geocoding and routing providers.
  • Analytics, advertising or technical-support providers.
  • Government agencies, courts or regulators where legally required.
  • A buyer or successor in connection with a merger, sale or business transfer.

Service providers may process information only for the purpose for which it is supplied, subject to their own contractual and legal obligations.

We do not sell customer personal information to advertisers.

6. Marketing communications

Where you subscribe or otherwise consent, we may send offers, new-product information or promotional messages.

You may unsubscribe by:

  • Using the unsubscribe link in an email.
  • Replying with the stated opt-out instruction.
  • Contacting us at info@speakingroses.com.pk

Transactional communications about an active order may still be sent after you opt out of marketing.

7. Data retention

We retain information only for as long as reasonably necessary for:

  • Order fulfilment.
  • Customer support.
  • Accounting and tax records.
  • Fraud prevention.
  • Legal claims and dispute resolution.
  • Compliance with applicable laws.

Order and invoice records may be retained for the legally required accounting period.

Uploaded photographs and design previews may be retained with the order record. Customers may request deletion, although some information may need to remain where required for accounting, fraud prevention or legal compliance.

8. Data security

We use reasonable administrative, technical and organizational measures to protect information from unauthorized access, loss, misuse or disclosure.

However, no website, transmission method or storage system can be guaranteed completely secure. Customers are responsible for protecting their account password and should contact us promptly if they suspect unauthorized use.

9. Your choices and requests

Subject to applicable law, you may ask us to:

  • Confirm whether we hold your personal information.
  • Provide access to information associated with your account.
  • Correct inaccurate information.
  • Delete information that is no longer required.
  • Withdraw marketing consent.
  • Close your customer account.
  • Explain how particular information is being used.

Requests may be sent to info@speakingroses.com.pk. We may ask for reasonable identity verification before processing a request.

10. Third-party websites

Our website may contain links to payment processors, social-media platforms or external websites. Their privacy practices are governed by their own policies, and we are not responsible for external websites.

11. Children’s privacy

Our website is intended for adults able to enter into a purchase contract. We do not knowingly solicit orders or account registrations from children under 18 without the involvement of a parent or legal guardian.

12. Changes to this policy

We may revise this Privacy Policy when our services, technology or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.

13. Contact us

For privacy questions or requests, contact:

Speaking Roses Pakistan
 Speaking Roses
 SKAFS House, Plot 36, Block G, Phase 1, Johar Town, Lahore, Punjab, Pakistan
 Email: info@speakingroses.com.pk
 Phone: 042-35138136