FREQUENTLY ASKED QUESTIONS
Yes. We pride ourselves on accuracy and premium design. Each arrangement is meticulously handcrafted by our senior floral designers to match our official product imagery as closely as possible. Because we source real, fresh seasonal blooms, minor natural variations in petal size or shade may occur, but the overall luxury aesthetic, count, and presentation remain premium.
To ensure seamless gifting, we never include a physical sales receipt inside the delivery box with the flowers. Your detailed digital invoice is instantly sent to your registered email address as soon as your order is confirmed. You can also view and download all past receipts directly from your "My Account" dashboard on our website.
Because our fresh roses and premium custom boxes are perishable, tailored, and delicate, we do not accept standard returns. However, your complete satisfaction is our highest priority. If your order arrives damaged or fails to meet our premium quality standards, please contact our support team within 2 to 3 hours of delivery with photos, and we will immediately arrange a priority replacement for you.
Yes. We curate and refresh our inventory daily to bring you the highest quality blooms. If a specific luxury box or rose color is temporarily marked as out of stock, it is usually due to seasonal farm availability or high demand. You can click the "Notify Me" button on the product page or message our team directly to find out when it will be available or to choose an elegant alternative.
We offer secure, premium hand-delivery across Lahore to guarantee your arrangements arrive fresh and flawless. We provide both standard scheduled deliveries and priority same-day delivery for select arrangements if your order is placed before our daily cut-off time. Simply enter your delivery area details at checkout to view available time slots.